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Four Points Flex By Sheraton Newcastle, Newcastle upon Tyne
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Key details
About the Hotel
15 Westgate Road,
Newcastle upon Tyne,
United Kingdom,
NE11SE,
Tyne and Wear
Four Points Flex By Sheraton Newcastle offers practical accommodations in a vibrant setting, featuring modern amenities such as free Wi-Fi and a well-equipped restaurant. This 3-star city center hotel caters to both leisure and business travelers with its comfortable rooms and accessible facilities.
Rooms & Amenities
The hotel features rooms equipped with flat-screen TVs, tea and coffee facilities, and private bathrooms with walk-in showers. Some rooms offer city views, and air conditioning is available for guest comfort.
Dining & Nearby Options
Guests can enjoy on-site dining at the hotel restaurant, and numerous eateries are located nearby, including Tokyo and La Maschera, all within a short walking distance of 0.5 miles. A relaxed all-day menu is designed for quick service.
Business & Leisure
Four Points Flex By Sheraton Newcastle provides facilities for business visitors, including meeting spaces and a 24-hour front desk service. Leisure options include nearby attractions like the Life Science Centre and Newcastle Cathedral, both within 0.5 miles.
Transportation & Accessibility
This Newcastle upon Tyne hotel is well-connected by public transportation, with Central Station just a 4-minute walk away. Nearby bus stops, along with the Felling subway station, enhance accessibility throughout the city.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Cozy Comfort
“The room was cozy and had a comfortable bed that ensured a restful night's sleep.” view full review
Powerful Showers
“The shower was incredibly powerful, providing a refreshing experience to start my day.” view full review
Delicious Breakfast
“The buffet breakfast offered a great variety, with both hot and cold options that satisfied my cravings.” view full review
Well-Designed Space
“The room was small but well-designed, with everything I needed within reach for a comfortable stay.” view full review
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Elevator
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Services
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cribs
Spa & Leisure
Leisure/ TV room
Room features
Air conditioning
Heating
Tea and coffee facilities
Self-catering
Electric kettle
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Location
15 Westgate Road,
Newcastle upon Tyne,
United Kingdom,
NE11SE,
Tyne and Wear
Map view
street view
15 Westgate Road,
Newcastle upon Tyne,
United Kingdom,
NE11SE,
Tyne and Wear
City landmarks
Bridges
Gateshead Millennium Bridge
1.1
mi
Museums
Discovery Museum
3000 ft
Market
The Quayside
2100 ft
Gallery
Baltic Centre for Contemporary Art
4000 ft
Museums
Life Science Centre
2300 ft
Museums
The Great North Museum
4900 ft
Gallery
The Biscuit Factory
5100 ft
Grainger Street Newcastle city centre
Grainger Town
2400 ft
Museums
Victoria Tunnel
1.0
mi
Stadiums
St. James' Park
3600 ft
Monuments and Landmarks
Grey's Monument
2200 ft
Mall
Eldon Square
3300 ft
Square
The Blue Carpet
3100 ft
Gallery
Laing Art Gallery
3200 ft
Shopping Area
Central Arcade Newcastle
2500 ft
Nearby
Night club
Newcastle Castle
600 ft
Bridges
The Tyne Bridge
2000 ft
Bridges
High Level Bridge
1300 ft
Church
Saint Nicholas Cathedral
800 ft
St Nicholas Square
Newcastle Cathedral
800 ft
Market
Grainger Market
1800 ft
Bridges
Swing Bridge
1600 ft
Museums
Holy Jesus Hospital
1800 ft
Movie theater
Tyneside Cinema
1600 ft
Bessie Surtees House 41-44 Sandhill Quayside
Historic England
1300 ft
Church
Cathedral Church of St Mary
1700 ft
Grey Street
1300 ft
48 Westgate Rd
George Stephenson Monument
500 ft
Church
St John the Baptist Church
700 ft
Hadrian's Wall
1800 ft
Restaurants
Deli Central
600 ft
Arch 9 Forth Street
Chillipepper Sandwiches & More
800 ft
Arch 1 Forth Street
Public House J.D Wetherspoon
400 ft
48 Westgate Road
The Mile Castle
900 ft
The West Road and Grainger Street
Dog and Scone
700 ft
22 Pudding Chare
Ugot
600 ft
Newcastle Station Neville Street Newcastle Central Station
Acropolis Street Food
500 ft
Pilgrim Street Quayside Unit 48
The Redhouse
1400 ft
32 Sandhill Quayside
Mark Toney Cafe and Ice Cream Parlour Grainger Street
1100 ft
53 Grainger Street
The Town House
900 ft
Grainger Street
Burger King
1600 ft
Neville Street Central station
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
friendly staff
good location
noisy nights
limited dining options
7.6/10
Very good
Rooms
8.0
Location
7.9
Service
8.5
Dining
6.4
Guest reviews
7.6/10
based on 11 reviews
8.4
8.4/10 based on 7746 reviews
John
United States of America,
April
2024
8.0/10
The hotel is ideally situated in the center of the city, very close to the railway station, making it convenient for travelers. The rooms offer a splendid view of the Castle, featuring a double bed and bunk beds, plus the added comfort of air conditioning. The service was attentive, with staff on the reception desk going the extra mile to assist guests. Although no cleaning services were provided during the stay, the general manager was particularly helpful. However, the dining options may be limited for those with dietary restrictions. Overall, a well-placed hotel with comfortable rooms and helpful service.
Rooms
8.0
The rooms provided a delightful view of the Castle, and the air conditioning added to the comfort.
Service
9.0
The service was attentive, especially from the staff at the reception desk and the general manager.
Location
9.0
The hotel's location in the city center, next to the railway station, is prime for easy access to all that Newcastle has to offer.
Dining
7.0
The dining experience, while satisfactory, may be limited for those with specific dietary requirements.
Facilities
7.0
The hotel offers essential facilities in a busy area, ensuring a comfortable stay for guests.
Ernest
United Kingdom,
January
2024
5.4/10
The hotel is conveniently located right near the central train station, making it easy to access everything in the city. The service was overall good, although one staff member seemed unhappy. The rooms were not thoroughly cleaned, and the floors were left dirty, but at least we had fresh towels and air conditioning during our stay.
Rooms
5.0
The rooms were not cleaned properly, and the floors were dirty, but we had fresh towels and air conditioning.
Service
7.0
The staff, except for one individual, were helpful, especially the general manager who went out of his way to assist us.
Location
6.0
The hotel is very near the central train station, so it's convenient for transportation. However, it's located above a night club that can be noisy until the early hours.
Dining
5.0
The dining options did not cater well to specific dietary needs like lactose intolerance or vegan diets. Breakfast lacked variety and quality.
Facilities
5.0
Tony
United Kingdom,
January
2024
7.6/10
The hotel offers comfortable rooms with good facilities, and the service is top-notch with attentive staff. The location is central, close to the station but can be noisy due to nearby nightlife. The dining experience is satisfactory with some room for improvement, and the facilities meet expectations.
Rooms
8.0
My room was spacious and had all the necessary facilities, including coffee and tea making amenities. The presence of two double beds made the stay even more comfortable.
Service
9.0
The staff, particularly the general manager, was incredibly friendly and went above and beyond to assist me during my stay. They were apologetic and always willing to rectify any issues promptly.
Location
7.0
The hotel's location is convenient, right in the city center near the central station, making it easy to access everything. However, being close to a nightclub means noise can be a concern at night.
Dining
7.0
The dining options were decent, with some good choices like bacon, but there were limitations such as only serving cremated eggs. Vegetarian options were available, which was a plus.
Facilities
7.0
The hotel provides good facilities to meet basic needs, but some areas may need improvement to enhance the overall guest experience.
friendly staff
noisy nights
Dave
United States of America,
November
2023
8.2/10
What a fantastic stay! The hotel's incredible location near the city center and railway station is a major plus. The views from the room were stunning, providing a great backdrop. However, the noise from the nearby nightclub kept me up at night, which was a downside. The service was exceptional, with the reception staff being incredibly friendly and helpful.
Rooms
8.0
The room had a fairly good view and the air conditioning ensured a comfortable temperature.
Service
9.0
The reception staff were very friendly and willing to assist with any requests, although there wasn't room cleaning during the stay.
Location
9.0
The hotel is situated in the heart of Newcastle next to the train station, making it extremely convenient for transportation and exploring the city.
Dining
7.0
The dining options included some great dishes, but the limited choices for lactose intolerant or vegan diets were a bit disappointing.
Facilities
8.0
The hotel provides all the necessary facilities for a comfortable stay, ensuring a convenient experience overall.
Great views
Nightclub noise
David
United States of America,
October
2023
7.0/10
My stay at the hotel was a mixed experience. The rooms were clean and comfy, and the staff was friendly and accommodating. However, the dining options left something to be desired with limited choices. The location was convenient, but the noise from a nearby nightclub was disruptive at night.
Rooms
8.0
I found the rooms to be clean and comfortable, providing a nice view of the castle. The bed was super cozy.
Service
7.0
The staff did their best to rectify any issues we had and were generally friendly and apologetic. The only downside was the presence of an angry Manager during our stay.
Location
6.0
The hotel's location was great, right by the train station making it convenient for travelers. However, the noise from the nearby nightclub thumping until the early hours was bothersome.
Dining
5.0
The dining experience was somewhat disappointing with only packaged products available. However, they catered well to different dietary requirements.
Facilities
9.0
The hotel had excellent facilities to ensure a comfortable stay.
Michael
United States of America,
August
2023
6.4/10
I had a mixed experience at this hotel. The location is very convenient, being in the center of the city close to the railway station, but the noise from the night club nearby kept me up until the early hours. The service was friendly and helpful, especially the general manager, although there were some shortcomings. The dining options left something to be desired with limited choices. Despite the ups and downs, the value for money was reasonable considering the central location.
Rooms
8.0
I was pleased with the room, which had a balcony and air conditioning. There was also a nice seating area for relaxation.
Service
7.0
The staff, including the general manager, were very helpful. I was informed there wouldn't be room cleaning during my stay but was assured they were available for any requests.
Location
6.0
The hotel is conveniently located in the heart of Newcastle next to the train station, but the noise from the nearby night club was a downside.
Dining
5.0
I found the dining options lacking, especially for lactose intolerant or vegan diets. The quality of food was not up to par, with only cremated eggs available.
Facilities
6.0
Henry
United States of America,
August
2023
8.6/10
I had an enjoyable stay at the hotel, with comfortable rooms and friendly staff. The location was convenient, but the dining options were a bit limited. The facilities were well-maintained, offering a good value for the price.
Rooms
9.0
The rooms were immaculate and provided excellent facilities, making my stay very pleasant.
Service
9.0
The staff, especially the general manager, were incredibly friendly and always willing to help, which added a personal touch to my stay.
Location
10.0
The hotel's location in the city center was perfect, right next to the train station, allowing easy access to all the attractions.
Dining
7.0
I appreciated the traditional Italian dishes offered at the dining area, although there were limited options for lactose intolerant or vegan diets.
Facilities
8.0
The hotel facilities were great, and I enjoyed the welcome drink provided upon arrival.
Great location
Limited dining options
Lee
United Kingdom,
July
2023
9.0/10
The hotel offers a stunning view of the Old Castle and I can't wait to return in the near future. The room had a comfy bed and a picturesque view, making the stay delightful. The service provided by the friendly staff, especially the general manager, who went out of his way to assist, was exceptional. The location was right in the heart of Newcastle, next to the train station, and close to all the city's attractions. The dining experience was great for lactose intolerant or vegan diets, but the lack of fried eggs was a downside. Overall, a wonderful stay with excellent value for money.
Rooms
9.0
The room had a great view of the Old Castle and a comfy bed.
Service
9.0
The staff, especially the general manager, provided exceptional service and went out of their way to assist in a friendly manner.
Location
10.0
The hotel's location in the center of the city, near the railway station, was perfect for exploring Newcastle.
Dining
8.0
The dining experience catered well to special diets like lactose intolerant or vegan, but the absence of fried eggs was a drawback.
Facilities
9.0
The hotel offered all necessary facilities for a comfortable stay.
Mary
United States of America,
June
2023
7.6/10
This hotel is a mixed bag - the rooms are comfortable with great bathrooms, but the noise from the nearby night club can be disruptive. The service is top-notch, with the staff going above and beyond to assist guests. The central location is convenient for sightseeing and accessing the train station, although it can get noisy due to the lively nightlife.
Rooms
8.0
The rooms are cozy, with great bathrooms and full-length mirrors.
Service
9.0
The service is exceptional, with a friendly and apologetic staff who try their best to rectify any issues.
Location
7.0
The hotel is right in the city center, making it easy to access everything, though noise from the nearby nightlife can be a drawback.
Dining
6.0
Dining options are average with limited choices, so guests with specific dietary requirements may find it challenging. No lactose intolerant or vegan-friendly options available.
Facilities
The hotel provides basic facilities suitable for a short stay.
Henry
United Kingdom,
June
2023
8.0/10
The hotel offers a mix of experiences with loud music playing until the early hours, a view of the castle, slightly better water pressure, and all conveniences provided. Despite some drawbacks, it's a notable stay.
Rooms
8.0
My room had a view of the castle and all the conveniences you could ask for. The water pressure was slightly better than expected. However, the loud music playing until the early hours was a bit bothersome at times.
Service
9.0
The staff, especially the general manager, were incredibly helpful and went out of their way to assist me multiple times. They informed us upfront about no cleaning services during our stay but assured us of their availability for any help we might need.
Location
9.0
The hotel is located right next to the lively nightlife, making it convenient for those interested in the city's entertainment scene. Additionally, being in the city center close to the railway station made it easy to get around.
Dining
7.0
The dining included was satisfactory, with fresh organic products available. However, the limited options for vegetarians or those with specific dietary requirements could be improved.
Facilities
7.0
The facilities were decent, offering what was necessary for a comfortable stay. However, improvements could be made to enhance the overall experience.
Convenient Location
Loud Music
Ernest
United Kingdom,
May
2023
8.0/10
I had an amazing stay at the hotel with a stunning view of the castle from my room, and I can't wait to return in the near future. The hairdryer was conveniently plugged in, and the fresh towels were a nice touch. The only downside was the noise from the nightclub that thumped until the early hours.
Rooms
9.0
The room had a great view of the castle and was equipped with all I needed, including fresh towels and a hairdryer conveniently plugged in.
Service
9.0
The staff, especially the general manager, went above and beyond to assist me during my stay. Despite the initial hiccup with the angry Manager, the service was exceptional.
Location
8.0
The hotel is in the heart of Newcastle, just a stone's throw away from the train station, making it super convenient for exploring the city. However, the proximity to the nightclub led to some noise disturbances into the early hours.
Dining
7.0
The dining experience left something to be desired, with limited options for those with specific dietary requirements. However, the grilled fish was a standout dish.
Facilities
7.0
The facilities were sufficient, but the noise from the nightclub affected the overall experience. Despite this, the central location and proximity to public transport were convenient.
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