The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Services
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Spa & Leisure
Leisure/ TV room
Room features
Air conditioning
Heating
Tea and coffee facilities
Self-catering
Electric kettle
Show more
Location
15 Westgate Road,
Newcastle upon Tyne,
United Kingdom,
NE11SE,
Tyne and Wear
Map view
street view
15 Westgate Road,
Newcastle upon Tyne,
United Kingdom,
NE11SE,
Tyne and Wear
City landmarks
Bridge
Gateshead Millenium Bridge
1.8
km
Museum
Discovery Museum
890 m
Market
The Quayside
640 m
Gallery
Baltic Centre for Contemporary Art
1.2
km
Museum
Life Science Centre
690 m
Museum
The Great North Museum
1.5
km
Gallery
The Biscuit Factory
1.6
km
Grainger Street Newcastle city centre
Grainger Town
730 m
Museum
Victoria Tunnel
1.7
km
Stadium
St James' Park
1.1
km
Monument
Grey's Monument
670 m
Mall
Eldon Square
1.0
km
Square
The Blue Carpet
930 m
Gallery
Laing Art Gallery
970 m
Shopping Area
Central Arcade Newcastle
750 m
Nearby
Night club
Newcastle Castle
160 m
Bridge
The Tyne Bridge
590 m
Bridge
High Level Bridge
370 m
Church
Saint Nicholas Cathedral
240 m
St Nicholas Square
Newcastle Cathedral
240 m
Market
Grainger Market
530 m
Bridge
Swing Bridge
480 m
Museum
Holy Jesus Hospital
530 m
Cinema
Tyneside Cinema
470 m
Bessie Surtees House 41-44 Sandhill Quayside
Historic England
370 m
Church
Cathedral Church of St Mary
510 m
Grey Street
370 m
48 Westgate Rd
George Stephenson Monument
130 m
Church
St John the Baptist Church
200 m
Hadrian's Wall
530 m
Restaurants
Deli Central
170 m
Arch 9 Forth Street
Chillipepper Sandwiches & More
230 m
Arch 1 Forth Street
Public House J.D Wetherspoon
120 m
48 Westgate Road
The Mile Castle
270 m
The West Road and Grainger Street
Dog and Scone
200 m
22 Pudding Chare
Ugot
170 m
Newcastle Station Neville Street Newcastle Central Station
Acropolis Street Food
150 m
Pilgrim Street Quayside Unit 48
The Redhouse
410 m
32 Sandhill Quayside
Mark Toney Cafe and Ice Cream Parlour Grainger Street
320 m
53 Grainger Street
The Town House
270 m
Grainger Street
Burger King
460 m
Neville Street Central station
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
friendly staff
good location
noisy nights
limited dining options
7.6/10
Very good
Rooms
8.0
Location
7.9
Service
8.5
Dining
6.4
Guest reviews
7.6/10
based on 11 reviews
8.4
8.4/10 based on 7821 reviews
John
United States,
April
2024
8.0/10
The hotel is ideally situated in the center of the city, very close to the railway station, making it convenient for travelers. The rooms offer a splendid view of the Castle, featuring a double bed and bunk beds, plus the added comfort of air conditioning. The service was attentive, with staff on the reception desk going the extra mile to assist guests. Although no cleaning services were provided during the stay, the general manager was particularly helpful. However, the dining options may be limited for those with dietary restrictions. Overall, a well-placed hotel with comfortable rooms and helpful service.
Rooms
8.0
The rooms provided a delightful view of the Castle, and the air conditioning added to the comfort.
Service
9.0
The service was attentive, especially from the staff at the reception desk and the general manager.
Location
9.0
The hotel's location in the city center, next to the railway station, is prime for easy access to all that Newcastle has to offer.
Dining
7.0
The dining experience, while satisfactory, may be limited for those with specific dietary requirements.
Facilities
7.0
The hotel offers essential facilities in a busy area, ensuring a comfortable stay for guests.
Ernest
United Kingdom,
January
2024
5.4/10
The hotel is conveniently located right near the central train station, making it easy to access everything in the city. The service was overall good, although one staff member seemed unhappy. The rooms were not thoroughly cleaned, and the floors were left dirty, but at least we had fresh towels and air conditioning during our stay.
Rooms
5.0
The rooms were not cleaned properly, and the floors were dirty, but we had fresh towels and air conditioning.
Service
7.0
The staff, except for one individual, were helpful, especially the general manager who went out of his way to assist us.
Location
6.0
The hotel is very near the central train station, so it's convenient for transportation. However, it's located above a night club that can be noisy until the early hours.
Dining
5.0
The dining options did not cater well to specific dietary needs like lactose intolerance or vegan diets. Breakfast lacked variety and quality.
Facilities
5.0
Tony
United Kingdom,
January
2024
7.6/10
The hotel offers comfortable rooms with good facilities, and the service is top-notch with attentive staff. The location is central, close to the station but can be noisy due to nearby nightlife. The dining experience is satisfactory with some room for improvement, and the facilities meet expectations.
Rooms
8.0
My room was spacious and had all the necessary facilities, including coffee and tea making amenities. The presence of two double beds made the stay even more comfortable.
Service
9.0
The staff, particularly the general manager, was incredibly friendly and went above and beyond to assist me during my stay. They were apologetic and always willing to rectify any issues promptly.
Location
7.0
The hotel's location is convenient, right in the city center near the central station, making it easy to access everything. However, being close to a nightclub means noise can be a concern at night.
Dining
7.0
The dining options were decent, with some good choices like bacon, but there were limitations such as only serving cremated eggs. Vegetarian options were available, which was a plus.
Facilities
7.0
The hotel provides good facilities to meet basic needs, but some areas may need improvement to enhance the overall guest experience.
friendly staff
noisy nights
Dave
United States,
November
2023
8.2/10
What a fantastic stay! The hotel's incredible location near the city center and railway station is a major plus. The views from the room were stunning, providing a great backdrop. However, the noise from the nearby nightclub kept me up at night, which was a downside. The service was exceptional, with the reception staff being incredibly friendly and helpful.
Rooms
8.0
The room had a fairly good view and the air conditioning ensured a comfortable temperature.
Service
9.0
The reception staff were very friendly and willing to assist with any requests, although there wasn't room cleaning during the stay.
Location
9.0
The hotel is situated in the heart of Newcastle next to the train station, making it extremely convenient for transportation and exploring the city.
Dining
7.0
The dining options included some great dishes, but the limited choices for lactose intolerant or vegan diets were a bit disappointing.
Facilities
8.0
The hotel provides all the necessary facilities for a comfortable stay, ensuring a convenient experience overall.
Great views
Nightclub noise
David
United States,
October
2023
7.0/10
My stay at the hotel was a mixed experience. The rooms were clean and comfy, and the staff was friendly and accommodating. However, the dining options left something to be desired with limited choices. The location was convenient, but the noise from a nearby nightclub was disruptive at night.
Rooms
8.0
I found the rooms to be clean and comfortable, providing a nice view of the castle. The bed was super cozy.
Service
7.0
The staff did their best to rectify any issues we had and were generally friendly and apologetic. The only downside was the presence of an angry Manager during our stay.
Location
6.0
The hotel's location was great, right by the train station making it convenient for travelers. However, the noise from the nearby nightclub thumping until the early hours was bothersome.
Dining
5.0
The dining experience was somewhat disappointing with only packaged products available. However, they catered well to different dietary requirements.
Facilities
9.0
The hotel had excellent facilities to ensure a comfortable stay.
Michael
United States,
August
2023
6.4/10
I had a mixed experience at this hotel. The location is very convenient, being in the center of the city close to the railway station, but the noise from the night club nearby kept me up until the early hours. The service was friendly and helpful, especially the general manager, although there were some shortcomings. The dining options left something to be desired with limited choices. Despite the ups and downs, the value for money was reasonable considering the central location.
Rooms
8.0
I was pleased with the room, which had a balcony and air conditioning. There was also a nice seating area for relaxation.
Service
7.0
The staff, including the general manager, were very helpful. I was informed there wouldn't be room cleaning during my stay but was assured they were available for any requests.
Location
6.0
The hotel is conveniently located in the heart of Newcastle next to the train station, but the noise from the nearby night club was a downside.
Dining
5.0
I found the dining options lacking, especially for lactose intolerant or vegan diets. The quality of food was not up to par, with only cremated eggs available.
Facilities
6.0
Henry
United States,
August
2023
8.6/10
I had an enjoyable stay at the hotel, with comfortable rooms and friendly staff. The location was convenient, but the dining options were a bit limited. The facilities were well-maintained, offering a good value for the price.
Rooms
9.0
The rooms were immaculate and provided excellent facilities, making my stay very pleasant.
Service
9.0
The staff, especially the general manager, were incredibly friendly and always willing to help, which added a personal touch to my stay.
Location
10.0
The hotel's location in the city center was perfect, right next to the train station, allowing easy access to all the attractions.
Dining
7.0
I appreciated the traditional Italian dishes offered at the dining area, although there were limited options for lactose intolerant or vegan diets.
Facilities
8.0
The hotel facilities were great, and I enjoyed the welcome drink provided upon arrival.
Great location
Limited dining options
Lee
United Kingdom,
July
2023
9.0/10
The hotel offers a stunning view of the Old Castle and I can't wait to return in the near future. The room had a comfy bed and a picturesque view, making the stay delightful. The service provided by the friendly staff, especially the general manager, who went out of his way to assist, was exceptional. The location was right in the heart of Newcastle, next to the train station, and close to all the city's attractions. The dining experience was great for lactose intolerant or vegan diets, but the lack of fried eggs was a downside. Overall, a wonderful stay with excellent value for money.
Rooms
9.0
The room had a great view of the Old Castle and a comfy bed.
Service
9.0
The staff, especially the general manager, provided exceptional service and went out of their way to assist in a friendly manner.
Location
10.0
The hotel's location in the center of the city, near the railway station, was perfect for exploring Newcastle.
Dining
8.0
The dining experience catered well to special diets like lactose intolerant or vegan, but the absence of fried eggs was a drawback.
Facilities
9.0
The hotel offered all necessary facilities for a comfortable stay.
Mary
United States,
June
2023
7.6/10
This hotel is a mixed bag - the rooms are comfortable with great bathrooms, but the noise from the nearby night club can be disruptive. The service is top-notch, with the staff going above and beyond to assist guests. The central location is convenient for sightseeing and accessing the train station, although it can get noisy due to the lively nightlife.
Rooms
8.0
The rooms are cozy, with great bathrooms and full-length mirrors.
Service
9.0
The service is exceptional, with a friendly and apologetic staff who try their best to rectify any issues.
Location
7.0
The hotel is right in the city center, making it easy to access everything, though noise from the nearby nightlife can be a drawback.
Dining
6.0
Dining options are average with limited choices, so guests with specific dietary requirements may find it challenging. No lactose intolerant or vegan-friendly options available.
Facilities
The hotel provides basic facilities suitable for a short stay.
Henry
United Kingdom,
June
2023
8.0/10
The hotel offers a mix of experiences with loud music playing until the early hours, a view of the castle, slightly better water pressure, and all conveniences provided. Despite some drawbacks, it's a notable stay.
Rooms
8.0
My room had a view of the castle and all the conveniences you could ask for. The water pressure was slightly better than expected. However, the loud music playing until the early hours was a bit bothersome at times.
Service
9.0
The staff, especially the general manager, were incredibly helpful and went out of their way to assist me multiple times. They informed us upfront about no cleaning services during our stay but assured us of their availability for any help we might need.
Location
9.0
The hotel is located right next to the lively nightlife, making it convenient for those interested in the city's entertainment scene. Additionally, being in the city center close to the railway station made it easy to get around.
Dining
7.0
The dining included was satisfactory, with fresh organic products available. However, the limited options for vegetarians or those with specific dietary requirements could be improved.
Facilities
7.0
The facilities were decent, offering what was necessary for a comfortable stay. However, improvements could be made to enhance the overall experience.
Convenient Location
Loud Music
Ernest
United Kingdom,
May
2023
8.0/10
I had an amazing stay at the hotel with a stunning view of the castle from my room, and I can't wait to return in the near future. The hairdryer was conveniently plugged in, and the fresh towels were a nice touch. The only downside was the noise from the nightclub that thumped until the early hours.
Rooms
9.0
The room had a great view of the castle and was equipped with all I needed, including fresh towels and a hairdryer conveniently plugged in.
Service
9.0
The staff, especially the general manager, went above and beyond to assist me during my stay. Despite the initial hiccup with the angry Manager, the service was exceptional.
Location
8.0
The hotel is in the heart of Newcastle, just a stone's throw away from the train station, making it super convenient for exploring the city. However, the proximity to the nightclub led to some noise disturbances into the early hours.
Dining
7.0
The dining experience left something to be desired, with limited options for those with specific dietary requirements. However, the grilled fish was a standout dish.
Facilities
7.0
The facilities were sufficient, but the noise from the nightclub affected the overall experience. Despite this, the central location and proximity to public transport were convenient.
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